Returns
*Please see our returns address at the bottom of the page. Please include packing slip/receipt with the package*
Should you wish to exchange/return an item, all items MUST be returned in an unused/unworn condition. We reserve the right to refuse a refund if the item(s) are returned in a non-saleable condition or are damaged.
The following cannot be returned or exchanged:
Special offers and personalized or bespoke items (for example, a goalie smock with your printed name or any garments with club badges embroidered) Under garments including, baselayers, sports bras, jock straps and athletic supports.
We reserve the right to withhold a percentage of the refund value of the goods if the product or packaging is in such a condition that the product needs to be reduced in price for resale.
Exchanges
If you wish to exchange an item, please return the item to us at the below address with our returns form included with the goods. We will endeavour to get the replacement goods out to you within 7 working days. Please note that there will be an additional delivery charge of for all exchanges. This will be charged to the original payment card.
Refunds
If you wish to return an item for a refund, please return the item to us at the below address with our returns form included with the goods. We will endeavour to process your refund within 3 working days of receiving the goods into our returns department. Please note that refunds can only be processed on the original payment method.
Faulty Items
Please note that if a product is repairable, it will be repaired and not replaced. In the vast majority of such cases, upon receipt of the item, we will forward the item(s) to the relevant manufacturer for inspection. The majority of manufacturers quote up to 28 days for repair of goods. If the item is not something that can be repaired, we will replace it free of charge, or offer a suitable alternative if this is not possible.
Hockey Stick Returns
We are unable to accept returns of any hockey sticks older than 6 months.
Please note that any previous season or 'special offer' hockey sticks returned are unable to be replaced with the current seasons model. A refund or suitable replacement will be offered instead.
Hockey Stick Breakages & Complaints
Manufacturers will look to replace sticks that are blatantly faulty and have failed very early in their usage - usually the first few weeks. Wear to the head is an inescapable feature of modern hockey and manufacturers cannot and will not replace sticks for this reason. Simple effective methods and materials should be used to lessen wear to the head or shaft. Damage inflicted on a stick from clashes with other sticks is not a cause for complaint. Manufacturers will not look to replace any stick that is well used, well worn or shows clear signs of damage having been inflicted on it.
The following are not covered and are not suitable for returning a stick:
Chips, scratches, nicks, "invisible cracks", unraveling grip, cracks in the label, worn stick heel, loose particles inside the composite's interior, rattles, vibration, or any other result of normal use. These problems will not affect play of the stick.
In the event of loose particles and rattles inside of the stick, this can usually be resolved by removing the end cap of the hockey stick and shaking the particles out.
REVERSE EDGE HITTING DAMAGE
We are unable to offer a replacement or refund for damage caused by hitting the ball with the edge of the hockey stick. While the current FIH rules allow reverse edge hitting, the manufacturers warranties DO NOT cover this. If you hit the ball with this area of the stick, you do so entirely at your own risk.
Customers are advised to retain their till receipt or order confirmation and to present this to the retailer with any complaint in order to establish the exact age of the stick. Some suppliers will request this, or other form of proof of purchase, when a stick is returned under complaint.
Returns Address
Returns Department
Total Hockey Dublin
Unit 1
Ballyogan Business Park
Ballyogan Road
Sandyford
We are unable to refund carriage costs for any returned items.